Return Policy

Last updated: October 2, 2026

NoveHause sells products from multiple brands and fulfillment partners. Return eligibility, return windows, item-condition requirements, and any applicable fees vary by supplier and product. We do not offer a single 30-day change-of-mind return window for every item.

Check the terms for your item before ordering

Review the product listing for the return terms that apply to your item, including the deadline, condition requirements, exclusions, and any return shipping or restocking charges. If those details are not stated, email superiorja@yahoo.com before placing your order so we can confirm them with the supplier. Return restrictions or fees that were not disclosed before purchase will not be imposed retroactively. Mandatory consumer rights always apply.

How to request a return

Contact NoveHause at superiorja@yahoo.com with your order number, the item you want to return, and the reason. Contact us within the return window disclosed for that item. We will review your request under the terms applicable to your purchase and coordinate with the supplier.

Please obtain return instructions before sending anything back. The return destination may be the supplier’s warehouse rather than NoveHause’s address. Returns involving different suppliers may require separate packages and labels.

Item condition and exclusions

Change-of-mind returns may require items to be unused or in like-new condition, with the original packaging, tags, accessories, and proof of purchase, depending on the supplier. Final-sale, customized, hygiene-sensitive, or other excluded items are subject only to exclusions disclosed before purchase and permitted by law. These condition requirements do not remove remedies for defective, damaged, incorrect, or misdescribed goods.

Return shipping and fees

Responsibility for return shipping, any label charge, restocking fee, and the refundability of original shipping depend on the item’s terms disclosed before purchase and applicable law. We will explain the applicable costs and return instructions when reviewing your request. Please do not purchase a return label or ship an item until the correct destination and process are confirmed.

Damaged, defective, incorrect, or missing items

Inspect your order when it arrives and contact us promptly if there is a problem. Include photos of the item and packaging if available. NoveHause will coordinate an appropriate resolution with the supplier. A supplier’s change-of-mind return deadline or final-sale designation does not override remedies required by consumer law.

Refunds

We will notify you of the return decision and, where a return is required, when the item has been received and reviewed. Approved refunds are issued to the original payment method. Bank or payment-provider processing can affect when the credit appears. Supplier processing does not extend a refund deadline required by law. Contact us if you need an update on a return or refund.

Exchanges and cancellations

Exchange availability varies by supplier and inventory. Contact us before sending an item for an exchange. For cancellation requests, contact us promptly; fulfillment may already have started. Rights relating to delayed or unfulfilled orders are described in our Shipping Policy and remain unaffected.

Consumer rights and contact

This policy does not limit mandatory cancellation, refund, warranty, or other consumer rights. For return questions or order problems, email superiorja@yahoo.com. NoveHause remains your contact for purchases made through this store.