Shipping Policy
Last updated: October 2, 2026
NoveHause works with fulfillment partners and suppliers to ship orders directly to customers. Shipping arrangements can differ by product, supplier, and destination.
Shipping availability and charges
Available delivery options and shipping charges are displayed at checkout for your items and delivery address. Availability can vary by product. An item may be unavailable for a destination even when other items can be shipped there. Free shipping applies only when expressly offered for your order.
Processing and delivery estimates
Processing time is the time needed to prepare your order before shipment. Transit time begins after the carrier receives the package. Any processing or delivery estimate shown on a product page or at checkout applies to the specified item and shipping option. Contact us before ordering if you need an item by a particular date and an estimate is not shown.
We will notify you if we cannot ship within the stated shipment time, or within the period required by applicable law when no shipment time is stated. Our notice will explain the delay, provide a revised shipment date if available, and offer the choice to agree to the delay or cancel the affected unshipped items for a full, prompt refund. We will cancel and refund unshipped items if we cannot fulfill them or obtain any required consent to a delay.
Multiple packages and tracking
Items from different suppliers may arrive in separate packages on different dates. Tracking details are provided when available. Tracking may take time to update after a label is created; a shipping label alone does not mean the carrier has received the package.
Delivery addresses and special shipments
Check your delivery address carefully before placing an order. Contact us promptly if an address needs correction; changes may be unavailable once fulfillment has started. Restrictions for PO boxes, remote addresses, oversized items, or freight deliveries vary by product and carrier. Where offered, special delivery requirements and charges should be reviewed before purchase.
International orders
International delivery is available only where offered at checkout for the items and address entered. Where applicable, import duties, taxes, and customs charges are handled as disclosed at checkout. If these charges are not collected at checkout, additional charges may be payable to customs or the carrier. Customs processing can affect delivery estimates.
Missing, damaged, or incorrect deliveries
If a package is delayed, missing, damaged, or contains the wrong item, contact us with your order number and a description of the issue. Keep the packaging and provide photos if available. We will investigate with the supplier or carrier and arrange an appropriate resolution. A tracking status marked “delivered” does not prevent you from reporting a delivery problem.
Contact us
Email superiorja@yahoo.com for shipping questions, delivery issues, or cancellation requests. This policy does not limit rights available under applicable consumer law.